Careers at Chapel Haven

Careers at Chapel Haven

Thank you for your interest!

Explore career opportunities at Chapel Haven Schleifer Center and Chapel Haven West!

Chapel Haven Schleifer Center is an award-winning non profit and transition program committed to empowering adults of varying abilities to live independent and self-determined lives. We are located in the Westville area of New Haven, CT and employ approximately 150 employees who work diligently to fulfill our mission. Chapel Haven Schleifer Center is nationally accredited by CARF, state-approved by the Connecticut State Department of Education, and licensed by the CT Department of Developmental Services. Along with our founding campus in New Haven, Chapel Haven has a satellite campus called Chapel Haven West, located in Tucson, AZ, and also dedicated to serving adults with excellence.


The following positions are available.

Please use the Apply Now button at the bottom of each listing to submit your application:

Program & Administrative Assistant (CareerAbility)

Position: Program & Administrative Assistant

Supervisor: Executive Director CareerAbility

Days/Hours: 7:30 am – 3:30 pm or 8am – 4pm, Monday – Friday

CareerAbility’s Program and Administrative Assistant is highly organized and understands the processes of an employment services and vocational opportunities program. As a Program & Administrative Assistant, he/she will be a master scheduler with the responsibility of ensuring that various processes and timelines for the entire CareerAbility’s department is followed closely to ensure the most efficient client services as possible. This role works alone and as a key member of a team, communicating professionally with team members across the company and to external stakeholders. Primary responsibilities are to support the Executive Director and Vocational Services Director with operational day-to-day duties, as well as to provide support in client scheduling, programs, operations, and administrative tasks. May perform Ad-hoc projects for and support organization initiatives.


  • Program Support: Assists Executive Director with varied tasks related to CareerAbility department and its programs, meetings, and projects. Provides coverage as needed. Responds to internal and external inquiries regarding services. Assists Vocational Services Director with program and operational tasks, as assigned by supervisor.
  • Scheduling: Maintains various CareerAbility staff & client schedules and report calendars to ensure that sites are full staffed and that reports and related documentation are accurate and timely. Acts as point of contact for department staff call outs and works to resolve scheduling issues, including offering coverage as needed. Ensures that employees receive schedules in a timely manner and that hours for clients/students and staff is properly recorded. Manages department’s transportation schedule.
  • Administrative Support: Provides assistance to supervisor, preserving the confidential nature of items of which they have knowledge. Must maintain the department’s client/student files and supply inventory. Routinely performs filing, scanning, data entry, answers phones, copying, faxing, mail, and other general office duties as assigned. Demonstrates superior customer service skills when answering phones and greeting visitors/staff. Reconciles billing/receipts, inventory, and prepares purchase order requests. Creates internal/external correspondence and documents using Microsoft Office.
  • Coordinates and communicates meetings, minutes, and assists in preparation of weekly, monthly or quarterly reports.
  • Documents key information into database and spreadsheets. Compiles client data, tracks and monitors data using Excel and database – must have familiarity with Excel functions, formulas, and charts.
  • Performs short and long term follow up calls for placed clients.
  • Provides general information and documents to employers, clients, and prospects; refers questions and applications to appropriate staff for further information and problem resolution.
  • Communicates with directors when there are significant concerns.
  • Provides staff coverage for student/client support as needed (job coaching, instruction, transportation, document assistance, etc.).


  • Ideal candidates have knowledge and understanding of adults with developmental and social disabilities.
  • Must have excellent proficiency in Powerpoint, Google Docs/Drive, Outlook, Word, and Excel. Familiarity with case management software such as SetWorks is helpful.
  • Associate’s degree in a business or related field required; Bachelor’s degree preferred.
  • Organized, detail oriented and follows-through. Able to multi-task and produce in a fast paced, team oriented environment.
  • Excellent oral and written communication skills and strong interpersonal and customer service skills.
  • Administrative Assistant: 1 year (Preferred)
  • Daily access to personal vehicle with valid motor vehicle insurance. Willingness to transport clients/students in personal and/or company vehicle required.
  • Valid Connecticut driver’s license; ability to obtain Public Service License.

Apply Now

Life Skills Instructor

DEPARTMENT: Residential Life Skills

SUPERVISION BY: Supervisor of Residential and Education Programs

DAYS/HOURS OF JOB: Sunday 2:00 pm – 7:00 pm, Monday – Thursday 5:00 pm – 9:00 pm


Life Skills Instructors are responsible for teaching basic daily living and social skills to clients living in Chapel Haven’s residential facility.


  • Teach clients good nutritional habits and related skills; meal and menu planning, sanitary and safe food storage practices, preparing meals (including following multiple-step recipes and cooking), and safety in the kitchen while learning to utilize kitchen equipment; e.g. stove, broiler and George Foreman Grill.
  • Teach apartment maintenance skills, maintaining a clean, neat living environment (use of cleaning products and equipment).
  • Teach personal hygiene and grooming skills, personal functions such as showering, shaving, combing hair, brushing teeth, making appointments for haircuts, manicures, etc.
  • Teach Laundry skills as outlined in laundry task analysis and laundry checklist.
  • Teach problem solving and relationship building skills, instruct residents regarding appropriate social behaviors.
  • Attend small group meetings, meetings with other agency personnel, bi-monthly staff meetings, academic and staff meetings.
  • Complete Case Notes and checklists daily as directed by Supervisor.
  • Participate in staff development activities, including in servicing, inside and out side of Chapel Haven.
  • Maintain medical files as determined by agency nurse.
  • Provide crisis counseling as needed.
  • Administer medication as needed.
  • Provide transportation of residents as needed, use of own vehicle required.
  • Maintain good/effective communication with parents as directed by Supervisor, other professionals (inside and outside of Chapel Haven), community personnel, etc.
  • Other duties as required.


  • Bachelors Degree in Human Services or related field or 4 more years experience working with individuals who are learning disabled.


  • Experience working with individuals with learning disabilities or developmental disabilities and some knowledge working with DMR and/or CARF.


  • Effective judgment, decision-making and communication skills.
  • Ability to follow a schedule.
  • Able to obtain State of Connecticut Medication Administration Certification.
  • Valid CT driver’s license.
  • Able to obtain Public Service License.
  • Work independently and as a member of a team.
  • Able to adapt to flexible nature of the position.
  • Maintain positive work attitude.
  • Excellent communication and observation skills.
  • Obtain/maintain in-service requirements as mandated by DMR and Chapel Haven.
  • Ability to sit, stand and walk for periods of time.

Apply Now

Job Coach

Supervisor: Program Supervisor, CareerAbility (Interim: Executive Director, CareerAbility)

Days/Hours: Full Time, M- F, 12 pm  – 8 pm or 1 pm – 9 pm (40 hours per week) or as assigned by supervisor

The Job Coach is responsible for providing direct supportive service to clients in competitive and supported employment, volunteer sites and vocational training programs as needed, assisting them in learning specific job tasks, job related attitudes and worksite culture. Provides transportation and/or travel training as needed. Identifies and recommends job accommodations. Establishes rapport and relationships with employers to ensure successful job retention and builds a positive rapport with clients. Implements job coaching strategies with clients to support success on worksite. Completes reports and task analysis, vocational progress notes, and required documentation.


  • Teaches and models skills necessary to perform job duties.
  • Coach clients on expected work attire and grooming.
  • Advocates for client to employers or client coworkers, identifying the client’s strengths, accommodations, and needs, when/if needed.
  • Help clients establish appropriate relationships with coworkers and employer.
  • Act as liaison with the employer and coworkers to establish ongoing worksite supports.
  • With client input, develop goals and objectives for ongoing placement success and retention.
  • Regularly meet with employer and update client’s employment information such as job description, job tasks, salary, benefits, Union information (if applicable), and performance reviews.
  • Consistent communication with employer(s) to assure client is performing the job to employer specifications.
  • Regularly communicate progress and employment issues to client’s support team enlisting support from interdisciplinary team members for support.
  • Completes progress notes and reports and other documentation as required. Documents consistently and accurately all client activities and outcomes.
  • Adhere to agency policies and procedures.
  • Attend required trainings, department, agency and general staff meetings.
  • Provide transportation and/or travel training as needed, use of own vehicle required.
  • Performs other job-related duties and responsibilities assigned by supervisor.


  • Bachelor’s Degree in relevant field and/or two years’ experience working with adults with developmental disabilities, including autism spectrum disorders with knowledge and understanding of the employment challenges and opportunities for this population.
  • Ideal candidates have excellent communication and writing skills, teaching ability, display empathy toward client needs, and balance numerous account relationships.
  • Demonstrated ability to prioritize and work independently.
  • Well-organized, detail-oriented and able to multi-task with effective problem solving/decision making abilities.
  • Valid CT driver’s license and use of reliable persona vehicle and proof of insurance required.  Use of own vehicle is required.
  • In possession of or able to obtain a Public Service License.
  • Ability to stand, lift, sit and walk during the work shift as needed.
  • Computer skills – word, excel, web-based, and database experience preferred.

Apply Now

Café Operations Manager

DAYS/HOURS OF JOB: Full – Time, as assigned by supervisor


If you want to be a part of dynamic team supporting adults with diverse abilities, this job is for you! Chapel Haven is a pioneer in providing lifelong individualized services for people with developmental and social disabilities, empowering them to live independent and self-determined lives. You will have the honor to support and assist staff and students to achieve their maximum potential. We believe that every individual is unique, and that they flourish in settings that provide opportunities to grow and caring supportive relationships.

This position will be responsible for the development and oversight of Chapel Haven (2) Café’s day-to-day operations including, but not limited to: the preparation and serving of all menu items; the cleanliness, maintenance and supervision of the facility and its guests; the interviewing, hiring, training, and supervision of all Café employees and interns. In this role, you will develop and manage two cafés, open currently to the community members, students, residents, and staff of Chapel Haven Schleifer Center, Inc. It is anticipated that a new café will be built in 2022 (estimated date) where café staff and interns will begin to serve the public.


  • Management of Café Operations, inclusive of managing the Café Supervisor and his/her supervision of Café and Wellness Café staff. Recognizing many Chapel Haven employees within the cafés are affiliated with Chapel Haven, on-going support and mentoring for success will be expected. Management of the day-to-day operations of the Cafés include, but is not limited to:

    • Coordinating and overseeing all operations, activities, and events onsite in each Café (and offsite, where applicable).
    • Cooking & preparing meals. This is needed primarily during times to support coverage or the influx of orders/events. The Kitchen Supervisor is the primary cook for the café.
    • The café operations require menu development, meals-to-go options, pricing, ordering/inventory, monitoring food costs/expenses, as well as the modeling, cleaning, and supervision of safety standards and proper food storage. Ensures that all café food offerings maintain the highest quality, routinely performing customer satisfaction surveys.
    • Committed to developing a “teaching café”. Builds in educational opportunities for CHSC staff/student community such as internships, career exploring, volunteering on/off site, monthly or quarterly cultural events (via a diverse menu or activities), hosting food demos, café events (cook-outs, special meals, welcome dinners), celebrating staff/student success, and social activities (networking, engagement, and fun!). May job coach individuals performing internships in the café or supervise volunteers (CHSC volunteers and community partner volunteers).
  • Operates cafes in a manner that promotes growth, personal responsibility, and well-being. Provides individual and group instruction in the implementation of new menu items. Provides ongoing training and development to all individuals working or training in the café on customer service and menu/food product knowledge. Continually develops team members, establishing specific performance objectives, and measuring team member performance. Takes time to celebrate successes and makes the café a fun, engaging, and social experience.
  • Identifies staffing, recruiting, interviewing, hiring, personal time off/scheduling, and facilitates training needs for current/future employees, interns, volunteers, and CHSC students/community members. Ensures dress code and personal appearance standards for all in each café.
  • Key to this position is supporting campus wide nutrition programs, such as actively participating and collaborating with the Wellness Coordinator in the development of a Wellness Cafe menu and program for students and community members, meals to go, and a focus on career related education and nutrition.
  • Models expected workplace behaviors and skills, maintenance of equipment and supplies, positive communication with team members,
  • Plans, executes, and communicates all specials, promotions, events, and new information effectively and efficiently, including the use of social media.
  • Maintains positive and reciprocal relationships with Chapel Haven staff, surrounding businesses/employers, and other contacts and members of the community.
  • Encourages teamwork, the building of staff morale, and the resolution of conflict through bi-monthly (or as needed) staff meetings. Daily communication and feedback highly sought.
  • Cultivates and maintains a climate which is free of harassment, intimidation and disrespect and is a safe place for staff and students to learn and work.
  • Performs all other duties and ad hoc projects as assigned.


  • Industry recognized certification, license or accreditation in the state of employment from a professional trade organization/school, college or university in area of instruction required.
  • Bachelor’s degree in related field preferred.
  • Minimum of Associates Degree in Culinary Arts and ServSafe Food Handler certification and three to five years of experience in industry or related teaching may be considered in lieu of formal education requirements.
  • Experience with youth or adults with disabilities highly sought.
  • Excellent written and verbal English communication skills and computer proficiency such as Microsoft Word, Excel, Outlook required.
  • Valid driver’s license with an acceptable driving record, unless waived by management. In possession of or able to obtain a Public Service License.
  • Well-organized, detail-oriented and able to multi-task. Able to work independently. Professional appearance and demeanor. Must have effective problem solving/decision making abilities.
  • Must be willing to mentor, coach, teach, have fun, and actively engage with staff and students – this is a hands-on position.
  • Must be able to lift up to 30lbs and frequently bend and twist from the waist.

Apply Now

SAIL Program Administrative Assistant

DEPARTMENT: Community Programs / SAIL Program


DAYS/HOURS OF JOB: Monday-Friday – 9:00a-3:00pm (flexible to meet the needs of the program)


The SAIL Program Administrative Assistant is part of the SAIL Program team.  The Administrative Assistant is responsible for a range of clerical, and program related tasks, and is expected to provide direct support and assistance for the individuals served in the SAIL Program as needed and directed by the SAIL Program Manager.


  • Act as Medical coordinator by scheduling all medical related appointments for individuals in the SAIL Program – using an online monthly calendar that provides a daily look at client medical appointments; (up to 10 hours per week could involve accompanying individuals to medical / dental appointments as assigned)
  • Responsible for handling the SAIL Program cell phone during shift hours; routing and distributing phone calls to the appropriate personnel; this includes program related emails (answer and direct incoming telephone calls, respond to parent calls, directing calls to the appropriate personnel to answer their questions, monitor and greet visitors entering the building)
  • Ensure accuracy of payroll bi-weekly using the CheckWriters software, approve and submit to the accounting department. Notify the SAIL Program Manager of any concerns
  • Manage, continuous update all Emergency information data base for all individuals served in the SAIL Program
  • Set up the SAIL Weekend Activities binder- including all activity money and SAIL REC Sheets for the Weekend (SAIL Van keys)
  • Upkeep all client case records including, filing, and archive items when appropriate; conduct routine, regular file audits to ensure appropriate documentation is filed
  • Shop weekly for SAIL evening dinner meals in conjunction with the week’s menu using Instacart
  • Maintain an ongoing inventory of cleaning supplies and food supply for the SAIL program
  • Purchase cleaning supplies through approved vendors for the SAIL program
  • Sit on the Health & Safety committee – meeting quarterly – ensuring completion of HS inspection reports for the SAIL Program
  • receive cleaning supply requests, fill requests and shop for supplies when needed.
  • Maintain an inventory of SAIL keys. Coordinate keys with Operations department.
  • Distribute mail (incoming and outgoing)
  • Coordinate staff coverage due to PTO, Holiday time, and Call outs. Ensure all shift responsibilities and appointments are covered for both day, evening and weekend shifts
  • Update the SAIL staffing calendar as often as needed
  • Attend staff/agency meetings
  • Other duties as assigned


  • Bachelor’s degree preferred; administrative experience preferred. Experience and knowledge working with individuals with disabilities preferable


  • Provide transportation of individuals as needed.  Use of own vehicle may be required.
  • Participate on the Health & Safety Committee; completing quarterly inspections for SAIL Program buildings
  • Provide program or direct support coverage as assigned by the SAIL Program Manager
  • Other assignments as directed by the Program Manager


  • administrative experience preferred
  • Ability to take direction, take initiative and work within a team.
  •  Ability to affect and maintain positive working relationships
  •  Valid Connecticut driver’s license
  • Able to adapt to flexible nature of the position and positive work attitude
  • Excellent effective judgment, decision-making and communication skills.
  •  Computer literacy including Microsoft Excel or related programs
  •   Obtain/maintain in-service requirements as mandated by DDS and Chapel Haven
  •  Ability to stand, sit, walk or climb stairs for periods of time as needed
  • Ability to follow a schedule

Apply Now

EVV Coordinator / Scheduler


SUPERVISION BY: Director of Community Programs



The EVV Coordinator is responsible for daily maintenance of the data records in the State of CT mandated Electronic Visit Verification (EVV) system database (Sandata).  The EVV Coordinator/Scheduler is responsible for ensuring the consistency, accuracy, and regulatory quality of records and documentation related to individuals served and Program Staff records as well as general office administrative records for Community Programs. The EVV Coordinator/Scheduler is responsible for creating and maintaining staff schedules including coverage for call outs, vacations, sick leave, etc. for services funded by the State of CT. This position requires strong clerical skills, excellent time and organizational management skills, and the ability to pay attention to details.


  • Responsible for daily monitoring and maintenance of EVV system (Sandata).
  • Review and manage visit issues or exceptions ensuring accurate utilization of task codes by collaborating with program staff and case managers.
  • Ensure compliance with CT state regulations, DDS Quality Service Reviews (QSR’s), audits, EVV exception rate requirements, etc.
  • Handles day to day communication with the Program Staff and Case Managers.
  • Ensure all schedules are in the EVV database for the community members and make adjustments to schedules as required.
  • Communicates with the Program Staff to ensure the schedule is being worked and the Program Staff is notifying the office for any change in schedules.
  • Monitors the hours being worked to ensure community members are utilizing hours based on their DDS/DSS authorization (not over or under-utilizing).
  • Communicates with the Director of Community Programs/Case Managers if Program Staff is failing to use the State mandated EVV system, over or under utilization of schedule, or any other issues that arise.
  • Reviews documents for accuracy and completeness, including staff and client signatures, times worked and task code/service match EVV call in and call out, and detailed notes of services provided.
  • Responsibility for maintaining information in the Electronic Visit Verification (EVV) database i.e. calling in/calling out, billing, scheduling, etc. assist Case Managers and Program Staff with scheduling of direct care needs, etc. for all community members.
  • Ability to read and interpret DDS/DSS Authorizations and calculate the hours per week or month that are allowed to be scheduled.
  • Notifies the Director of Community Programs/Case Manager of any community members not being serviced or being underserviced on a weekly basis.
  • Schedules community member appointments/visits according to care plans/authorizations and staff/community member availability.
  • Works with Case Managers and Program Staff to create and maintains staff schedules. Provides staffing for call outs, vacation, sick leave, etc. in a timely manner.
  • Communicate changes in schedules or staffing to community members affected
  • Maintains staff and community member databases (e.g. SETWorks and EVV System).
  • Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
  • Ensure accurate and timely completion of billing, attendance and other necessary reporting based on funding source (e.g. DDS, DSS, etc.)
  • Monitor and train staff on using the EVV/Sandata system as necessary.
  • Understands and adheres to established Chapel Haven Schleifer Center policies and procedures.
  • Provide transportation of community members as needed, use of own vehicle required.
  • Attend agency, program and staff development activities/meetings as required.
  • Other duties and responsibilities as assigned by management.


High School Diploma and experience working with adults with developmental and social disabilities preferred.

  • Experience working with Electronic Visit Verification (EVV) system is preferred
  • Prior scheduling experience preferred
  • One (1) to three (3) years of billing or administrative assistant experience preferred


  • Strong clerical skills.
  • Excellent communication skills.
  • Excellent time and organizational management skills; ability to pay attention to details.
  • Flexible and able to multi-task.
  • Ability to work with a team.
  • Ability to work independently with minimal supervision.
  • Demonstrate competence with computer applications such as Microsoft Word, Excel and Outlook.
  • Must have current valid CT driver license.
  • Must have reliable transportation.


  • Ability to participate in physical activity.
  • Ability to stand, sit and walk for extended periods of time.
  • Light to moderate lifting.
  • Ability to do moderate bending, lifting and standing on a regular basis.

Apply Now

Business and Community Relations Specialist

Supervisor: Program Manager, CareerAbility

Days/Hours: Full-Time, Flexible, As assigned by supervisor


The Business and Community Relations Specialist performs job development for clients in Chapel Haven’s Center CareerAbility. Responsibilities include but are not limited to: establishing new employer relationships, maintaining pre-existing relationships with employers and community placement sites for career exploration (Discovery), internships, and employment opportunities for vocational opportunities students and employment services clients. The Business and Community Relations Specialist works closely with the Executive Director, its clients, and the Career Management Team regarding employment services, ongoing vocational opportunities, and business and community partnerships.


  • As a Business and Community Relations Specialist, you’re a leader in the CareerAbility department. You are a natural relationship-builder who easily connects with others in order to develop high caliber partnerships and maintain long lasting relationships with current community and employer partners. As a liaison between local employers and Chapel Haven students/clients, you will identify job related responsibilities and communicate those to the CareerAbility team. You will pursue a range of new possibilities to be used during career exploration (Discovery), internships, employment, volunteering, and training.
  • Works with Program Manager to uphold the recommendations of the Career Development Advisor matching students/clients with opportunities related to their skills, work experience, and interests. You will be in a position to grow the program with successful long term outcomes. Provide excellent customer service to employers and jobseekers. Understand, and be able to communicate to families, clients/students, and leaders in business and community the value of offering employment to our clients. Be tenacious in finding, molding, and creating new opportunities. Be an employer to employee liaison, troubleshooting potential obstacles and developing solutions.
  • Assists individuals one-on-one and in small groups to identify and achieve their personal and career development goals. This may include facilitating career classes, job coaching, on-boarding, performing assessments, or working with employers to negotiate job duties that align with the skills and interests of the client and the needs of the employer.
  • Conducts reviews of labor market, existing and future employer relationships, safety, and employer demand against current and future CareerAbility services.
  • In a moderate to fast pace, must achieve weekly, monthly, quarterly and annual placement goals as prescribed and in accordance with CareerAbility benchmarks.
  • Works with Chapel Haven program staff and with student/client to help facilitate long-term success their career plan. Attend client team meetings, as needed.
  • Monitor and evaluate performance of placements through data collection systems. Responsible for this data collection system for the entire department. Must be able to create reports and presentations with up to date data upon request.
  • Completes progress reports and documentation as required. Documents consistently and accurately all individual and placement contacts, activities and outcomes. Utilizes Chapel Haven and CareerAbility’s database and tracking systems.
  • Assists with creating and contributing to CareerAbility curriculum and job training classes/programs. Collaborates on the development and enhancement of the CareerAbility and actively engages with students/clients and families during Career Management Team Meetings.
  • Hosts or attends business functions and networking opportunities on campus and in the community to develop new contacts and increase community awareness. These events may or may not take place during regular business hours.
  • Drives and transports clients, or provides transportation assistance as needed.
  • Performs other job-related duties and responsibilities assigned by supervisor.


  • Bachelor’s Degree in in Business, Marketing, Communications, Rehabilitation Counseling, and related field and/or a minimum of five years’ workforce development, job development, or related human services experience. Ideal candidates have excellent communication skills, teaching or job coaching ability, display empathy toward client needs, and balance numerous account relationships.
  • Strong human resource or business experience preferred; experience may be substituted for degree.
  • Knowledge and understanding of adults with developmental disabilities and autism spectrum disorders and the employment challenges and opportunities for this population.
  • Is familiar with customized employment as defined by U.S. Department of Labor/Office of Disability Employment Policy and APSE, Employment First.
  • Ability to effectively balance the needs of two clients: the employer and potential employee (i.e. CareerAbility students/client) to ensure effectiveness in placements.
  • Ability to review and use labor market research, to analyze data, to prioritize and organize information and tasks related to vocational opportunities and employment services.
  • Knowledge of state employer incentives and other incentive programs.
  • Well-organized, detail-oriented and able to multi-task with effective problem solving/decision making abilities. Innovation welcome! Strong writing and public speaking skills required.
  • Valid CT driver’s license & daily use of reliable personal vehicle and proof of insurance required.
  • Computer skills – word, powerpoint, excel, web-based, and database experience preferred.

Apply Now

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